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We are sorry if you experienced any trouble accessing Clear Books yesterday afternoon.
When Clear Books first started in August 2008 we operated our own simple login system. However, as we geared up for our official launch in June 2009 we switched to the Fubra Passport.
The Fubra Passport is your login to Clear Books and is integrated with the Fubra Payments system, which is how you pay for your Clear Books subscription each month.
Over the past week the Fubra Passport has experienced intermittent downtime due to a hardware fault. From early on, we caught this and implemented a solution so that you can log into Clear Books and access your data without the Fubra Passport. This system should kick in automatically if we ever detect that the Fubra Passport is down for maintenance (scheduled or unscheduled). Unfortunately, yesterday this system did not kick in automatically. We are improving our monitoring but if this ever happens again it is possible to use our backup login system at any time to access Clear Books by using the following link.
We now plan to improve the accessibility to Clear Books by supporting multiple login systems such as Google, Facebook, Linkedin and the Fubra Passport.
Please make a note of this link which provides you access to Clear Books if the Fubra Passport is ever inaccessible in the future.
Once again we’re sorry if you are one of our customers who has been affected.