Frequently Asked Questions
The questions new users always ask us
What is Clear Books?
Clear Books is easy to use online accounting software. What makes our system different from your typical desktop accounting software is that Clear Books is accessible online, anywhere with an Internet connection and at anytime.
Wouldn’t my accounting data be safer on my own computer?
Our servers run the Linux operating system, which is generally regarded as one of the most stable and secure platforms for hosting websites. We install the bare minimum of required software to reduce the risk of being infected with viruses, and we use secure connections for all backups and server administration tasks. Our systems are monitored and audited by our dedicated server administration team who regularly apply security patches to keep our software up to date.
Your data is backed up regularly and stored in multi-site locatons. We aim to have a minimum of 7 daily snapshots of your data at any one time, whereas with traditional accounting software you are confined to the one installation on your desktop.
Can I get my data out of Clear Books?
In our Reports section there are a number of exports available including contacts, invoices and transactions. These files can be downloaded in csv format at any time.
For peace of mind there is an additional option to receive an email on a periodic basis with your full accounts data attached.
What if my Internet connection goes down?
The Internet continues to become increasingly accessible whether from the office, home, a coffee shop, or even on the train so there is always an alternative option in important circumstances. If your primary Internet connection is disrupted then, as with all Internet dependent tools such as email, this would affect your ability to use Clear Books.
On the other hand, an advantage of web hosted accounting software is that if your desktop computer capitulates and you lose everything on your machine, your online accounting data will be safe as it is stored on Clear Books servers and backed up regularly.
Is Clear Books still going to be here tomorrow?
Clear Books is backed by a successful company, Fubra Limited, which has been operating since 2000, has a strong balance sheet, a history of profitability and runs a large number of websites with more than 3 million subscribers to its network.
How robust is the software?
Clear Books accounting software has been accredited by the Institute of Certified Bookkeepers. To read more about the accreditation please visit accounting software review.
What do I need to get started?
An internet connection and a few spare minutes to get signed up and logged in. There are no lengthy downloads, critical updates or patches to install.
The first 30 days are completely free with no obligation to pay. This gives you the opportunity to explore the system.
Clear Books also offers a free accounting software package for small businesses and start-ups.
How much is this going to cost?
When your free trial expires you will be asked to sign up to a fixed monthly subscription price plan. The price plans vary depending on the number of transactions you process and the number of users who can access your account.
There are no hidden costs or additional charges.
What happens if I reach my transaction limit?
You will be alerted if you approach your monthly transaction limit. When your limit is reached you will not be able to process further transactions until the following month.
To process further transactions you will need to upgrade your subscription. If you upgrade your package you must remain on your new package. You cannot downgrade.
What happens to unused transactions?
The transaction counter is reset on your subscription date each month and unused transactions are lost.