Accountants are a key customer for Clear Books. If we successfully build a relationship and partner with an accounting practice they may sign up hundreds of their clients to our cloud accounting software.

One of our initiatives with these key customers is to surprise them with a small gesture when they reach the milestone of signing up a certain number of clients to Clear Books.

In case any accounting partners read this I won’t completely ruin the surprise by revealing the milestone. As for the gift, it comes from Harrods and contains bubbles. It’s a thank you for supporting Clear Books.

Do you do something unexpected to thank your customers?

Posted by Tim Fouracre

Tim founded Clear Books in 2008. Like many small business owners he worked from home for 15 months to get his startup off the ground. Today Tim enjoys helping Clear Books, its customers and its growing team innovate and achieve. Tim did his GCE O Levels in Ghana.

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3 Comments

  1. Yousef Syed 26th March 2013 at 4:07 pm

    I’ve been known to send Thornton’s chocolates to those whom are worthy…

    1. Tim Fouracre 7th May 2013 at 7:09 am

      Hi Yousef, we do something similar although usually when we have made a mistake. I wrote about it here http://www.clearbooksltd.com/2013/03/14/customer-happiness-is-a-box-of-chocolates-2/

  2. Tim Fouracre 7th May 2013 at 7:10 am

    Hi Jodie,

    Thank goodness you signed for it 🙂 It’s just a small token from the team to say thank you for supporting us… so thank you!

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