{"id":10170,"date":"2011-10-29T06:26:04","date_gmt":"2011-10-29T06:26:04","guid":{"rendered":"http:\/\/www.clearbooks.co.uk\/?p=10170"},"modified":"2011-10-29T07:57:02","modified_gmt":"2011-10-29T07:57:02","slug":"apologies-for-downtime-on-friday","status":"publish","type":"post","link":"https:\/\/www.clearbooks.co.uk\/blog\/apologies-for-downtime-on-friday\/","title":{"rendered":"Apologies for downtime on Friday"},"content":{"rendered":"<p>I was on holiday last week and it ended badly with a phone call on Friday afternoon from one of our developers telling me that Clear Books was down.<\/p>\n<p>There is nothing that makes my stomach turn more than unexpected downtime. It&#8217;s demoralising for our team and frustrating for our customers.<\/p>\n<p>We are truly sorry to our customers for any disruption caused on Friday afternoon.<\/p>\n<p>Our aim is to provide 100% uptime but things sometimes go wrong. For the record here are our uptime statistics:<\/p>\n<ul>\n<li>1 Year: 99.7%<\/li>\n<li>6 Months: 99.52%<\/li>\n<li>This Month: 98.48%<\/li>\n<\/ul>\n<p>This month, skewed by yesterday, simply isn&#8217;t good enough.<\/p>\n<p>Our hosting provider, CatN, had their team of engineers working on the problem immediately and were providing updates on <a href=\"http:\/\/twitter.com\/#!\/catnhosting\">twitter<\/a>. We also announced the problem on our <a href=\"http:\/\/www.accountingsystemstatus.co.uk\/\">system status<\/a> page. There was no data loss or corruption associated with this downtime.<\/p>\n<p>With CatN we will now review the cause and measures we need to take to prevent this happening again and provide an update shortly.<\/p>\n<p>Thank you for your continued support.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I was on holiday last week and it ended badly with a phone call on Friday afternoon from one of our developers telling me that Clear Books was down. 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