{"id":24205,"date":"2015-07-29T09:54:59","date_gmt":"2015-07-29T08:54:59","guid":{"rendered":"https:\/\/www.clearbooks.co.uk\/?p=24205"},"modified":"2015-07-29T14:41:26","modified_gmt":"2015-07-29T13:41:26","slug":"a-clear-books-update-from-tim-fouracre","status":"publish","type":"post","link":"https:\/\/www.clearbooks.co.uk\/blog\/a-clear-books-update-from-tim-fouracre\/","title":{"rendered":"A Clear Books update from Tim Fouracre"},"content":{"rendered":"<p>This is an update on recent customer feedback we collected and the steps we are taking as a result of your comments. Thank you for helping us improve Clear Books.<\/p>\n<h3><strong>Feedback system<\/strong><\/h3>\n<p>Recently we introduced a new method to collect your feedback via an in system banner provided by a third party. We did not anticipate how persistent the banner would be so apologies if we appeared overzealous. In the future we will limit the feedback banner to displaying twice per year.<\/p>\n<h3><strong>Frequency of changes<\/strong><\/h3>\n<p>We recently hired a new Quality Assurance analyst who, on reviewing the qualitative feedback from the customer survey, reflected that one of the biggest challenges our customers face is the frequency of changes to the system.<\/p>\n<p>To keep innovating we need to keep improving the system and that means changes. But we&#8217;ve listened to what you have said and recognise that a system that changes too frequently is confusing.<\/p>\n<p>The solution is to reinvent our Labs module. Labs is where we sometimes put experimental new features for you to try. Going forward all changes will automatically go to Labs.<\/p>\n<p>Periodically, we will take a group of improvements that are sitting in Labs and apply them to the wider customer base. By slowing down the release cycle we will be able to more clearly communicate the group of changes.<\/p>\n<p>We\u2019ll keep you in the loop when we relaunch Labs.<\/p>\n<h3><strong>User experience<\/strong><\/h3>\n<p>This summer we are implementing a company wide push on core functionality and user experience. As existing development projects draw to a close we are deferring starting new ones. In addition, some experimental development work has been put on hold. All this freed up development resource is going into improving the user experience of our existing application.<\/p>\n<h3><strong>Support<\/strong><\/h3>\n<p>We received a few comments with ideas to strengthen our support team. As a result we have added some accounting expertise to the team with the recruitment of a full time Chartered Accountant. Say hello to\u00a0<a href=\"https:\/\/www.clearbooks.co.uk\/2015\/07\/24\/meet-latha-our-new-support-accountant\/\">Latha<\/a>.<\/p>\n<h3><strong>Communication<\/strong><\/h3>\n<p>In an effort to communicate changes better we have been more proactive with emailing customers when large changes have been released. We are blogging about these changes too and recent updates include\u00a0<a href=\"https:\/\/www.clearbooks.co.uk\/2015\/06\/10\/take-a-look-at-our-brand-new-dividends-tool\/\">dividends<\/a> and\u00a0<a href=\"https:\/\/www.clearbooks.co.uk\/2015\/06\/24\/improvements-to-our-payroll-application\/\">payroll<\/a>.<\/p>\n<p>Let us know if you have any questions or comments.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is an update on recent customer feedback we collected and the steps we are taking as a result of your comments. Thank you for helping us improve Clear Books. Feedback system Recently we introduced a new method to collect [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":22998,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-24205","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A Clear Books update from Tim Fouracre<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clearbooks.co.uk\/blog\/a-clear-books-update-from-tim-fouracre\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Clear Books update from Tim Fouracre\" \/>\n<meta property=\"og:description\" content=\"This is an update on recent customer feedback we collected and the steps we are taking as a result of your comments. 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