{"id":24218,"date":"2015-07-30T10:45:40","date_gmt":"2015-07-30T09:45:40","guid":{"rendered":"https:\/\/www.clearbooks.co.uk\/?p=24218"},"modified":"2021-09-06T19:21:48","modified_gmt":"2021-09-06T18:21:48","slug":"withdrawal-of-our-live-chat-support","status":"publish","type":"post","link":"https:\/\/www.clearbooks.co.uk\/blog\/withdrawal-of-our-live-chat-support\/","title":{"rendered":"Withdrawal of our live chat support"},"content":{"rendered":"<p>We\u2019re always reviewing how we can best support our customers, and we\u2019ve recently made the decision to temporarily remove the \u2018live chat\u2019 support option for Clear Books users.<\/p>\n<p>There are two reasons for this:<\/p>\n<ul>\n<li>The chat tool we currently use has no \u2018queuing\u2019 facility, which means customers don\u2019t know how long they may have to wait for a support agent to be available<\/li>\n<li>We\u2019ve recently hired additional support team members, <a href=\"https:\/\/www.clearbooks.co.uk\/2015\/07\/24\/meet-latha-our-new-support-accountant\/\">including a support accountant,<\/a> but are continuing to look for new people to join the team. In the meantime, we\u2019ve made the decision to focus our resources on phone and email support to ensure we are able to respond to all queries as quickly as possible<\/li>\n<\/ul>\n<p>We hope you understand our reasons for making this change, and we will continue to strive to offer the best possible service to our customers. We\u2019ll let you know as soon as we have any updates on the live chat returning to Clear Books.<\/p>\n<p>In the meantime, if you require any technical support for Clear Books please contact our friendly UK team on 0203 475 4744.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re always reviewing how we can best support our customers, and we\u2019ve recently made the decision to temporarily remove the \u2018live chat\u2019 support option for Clear Books users. There are two reasons for this: The chat tool we currently use [&hellip;]<\/p>\n","protected":false},"author":145,"featured_media":23804,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-24218","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Withdrawal of our live chat support | Clear Books<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clearbooks.co.uk\/blog\/withdrawal-of-our-live-chat-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Withdrawal of our live chat support | Clear Books\" \/>\n<meta property=\"og:description\" content=\"We\u2019re always reviewing how we can best support our customers, and we\u2019ve recently made the decision to temporarily remove the \u2018live chat\u2019 support option for Clear Books users. 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