{"id":28378,"date":"2018-03-09T09:21:27","date_gmt":"2018-03-09T09:21:27","guid":{"rendered":"https:\/\/www.clearbooks.co.uk\/blog\/?p=28378"},"modified":"2018-03-12T11:08:11","modified_gmt":"2018-03-12T11:08:11","slug":"importance-out-of-hours-support","status":"publish","type":"post","link":"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/","title":{"rendered":"The importance of out of hours support"},"content":{"rendered":"<h4>We&#8217;re always delighted to receive positive feedback from our customers &#8211; especially when it&#8217;s positive feedback about our dedicated support services.<\/h4>\n<p>We&#8217;ve always placed a lot of importance on offering our users access to free support and guidance by both email and phone, because we know how much our customers value such a service. Whether it&#8217;s someone who&#8217;s new to using cloud-based software, or someone who&#8217;s experienced with accounting software but wants to get as much as possible out of the system, we&#8217;re always happy to help &#8211; and that includes offering out of hours support as well.<\/p>\n<p>That&#8217;s why it means so much to us when we get a great response from our customers, such as the one below:<\/p>\n<p><a href=\"https:\/\/uk.trustpilot.com\/reviews\/5a9be975d27b0a07e49e32f6\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-28379\" src=\"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2018\/03\/Clear-Books-reviewed-by-Andrew-Mitchell.png\" alt=\"Clear Books reviewed by Andrew Mitchell\" width=\"993\" height=\"462\" srcset=\"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2018\/03\/Clear-Books-reviewed-by-Andrew-Mitchell.png 993w, https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2018\/03\/Clear-Books-reviewed-by-Andrew-Mitchell-300x140.png 300w, https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2018\/03\/Clear-Books-reviewed-by-Andrew-Mitchell-768x357.png 768w\" sizes=\"auto, (max-width: 993px) 100vw, 993px\" \/><\/a><\/p>\n<p>Our CEO Phil Sayers &#8211; speaking about the importance of offering out of hours support &#8211; said: &#8220;The nature of running a small business means that many people are too busy to do their accounting during the standard &#8216;nine to five&#8217; working week. Instead, many only have time to do their accounting on the weekend, so we need to be there to help them when they do. Of course, it&#8217;s also very pleasing to hear from our customers about things we&#8217;re doing well.&#8221;<\/p>\n<p>If you&#8217;re ever in need of help or have a question about using our accounting software, rest assured that we&#8217;ll always be happy to support you. Take a look at how you can <a href=\"https:\/\/www.clearbooks.co.uk\/contact\/\">contact us here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;re always delighted to receive positive feedback from our customers &#8211; especially when it&#8217;s positive feedback about our dedicated support services. We&#8217;ve always placed a lot of importance on offering our users access to free support and guidance by both [&hellip;]<\/p>\n","protected":false},"author":145,"featured_media":28298,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-28378","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why out of hours support is so important to our customers<\/title>\n<meta name=\"description\" content=\"We&#039;re always delighted to receive positive feedback from our customers - especially when it&#039;s positive feedback about our dedicated support services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why out of hours support is so important to our customers\" \/>\n<meta property=\"og:description\" content=\"We&#039;re always delighted to receive positive feedback from our customers - especially when it&#039;s positive feedback about our dedicated support services.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Clear Books\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/clearbooks\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-03-09T09:21:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-03-12T11:08:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2018\/01\/Clear-Books-accounting-term-glossary.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"829\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"David Carr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ClearBooks\" \/>\n<meta name=\"twitter:site\" content=\"@ClearBooks\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David Carr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/\"},\"author\":{\"name\":\"David Carr\",\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/#\/schema\/person\/5fa6f40060d196b7177b75079fb4a3b2\"},\"headline\":\"The importance of out of hours support\",\"datePublished\":\"2018-03-09T09:21:27+00:00\",\"dateModified\":\"2018-03-12T11:08:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/\"},\"wordCount\":258,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2018\/01\/Clear-Books-accounting-term-glossary.jpg\",\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/\",\"url\":\"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/\",\"name\":\"Why out of hours support is so important to our customers\",\"isPartOf\":{\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2018\/01\/Clear-Books-accounting-term-glossary.jpg\",\"datePublished\":\"2018-03-09T09:21:27+00:00\",\"dateModified\":\"2018-03-12T11:08:11+00:00\",\"description\":\"We're always delighted to receive positive feedback from our customers - especially when it's positive feedback about our dedicated support services.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#primaryimage\",\"url\":\"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2018\/01\/Clear-Books-accounting-term-glossary.jpg\",\"contentUrl\":\"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2018\/01\/Clear-Books-accounting-term-glossary.jpg\",\"width\":1500,\"height\":829,\"caption\":\"Clear Books accounting term glossary support\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.clearbooks.co.uk\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The importance of out of hours support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/#website\",\"url\":\"https:\/\/www.clearbooks.co.uk\/blog\/\",\"name\":\"Clear Books\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.clearbooks.co.uk\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/#organization\",\"name\":\"Clear Books\",\"url\":\"https:\/\/www.clearbooks.co.uk\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2017\/06\/clear-books-plc-icon-rgb-1.png\",\"contentUrl\":\"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2017\/06\/clear-books-plc-icon-rgb-1.png\",\"width\":400,\"height\":400,\"caption\":\"Clear Books\"},\"image\":{\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/clearbooks\/\",\"https:\/\/x.com\/ClearBooks\",\"https:\/\/www.linkedin.com\/company\/clear-books\",\"https:\/\/www.youtube.com\/user\/ClearBooksVideos\",\"https:\/\/en.wikipedia.org\/wiki\/Clear_Books\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/#\/schema\/person\/5fa6f40060d196b7177b75079fb4a3b2\",\"name\":\"David Carr\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.clearbooks.co.uk\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/69d8259a789425fdfff25c9ee1753a1cd0e9097e39923131700f863a2a0b2933?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/69d8259a789425fdfff25c9ee1753a1cd0e9097e39923131700f863a2a0b2933?s=96&d=mm&r=g\",\"caption\":\"David Carr\"},\"url\":\"https:\/\/www.clearbooks.co.uk\/blog\/author\/david\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Why out of hours support is so important to our customers","description":"We're always delighted to receive positive feedback from our customers - especially when it's positive feedback about our dedicated support services.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/","og_locale":"en_GB","og_type":"article","og_title":"Why out of hours support is so important to our customers","og_description":"We're always delighted to receive positive feedback from our customers - especially when it's positive feedback about our dedicated support services.","og_url":"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/","og_site_name":"Clear Books","article_publisher":"https:\/\/www.facebook.com\/clearbooks\/","article_published_time":"2018-03-09T09:21:27+00:00","article_modified_time":"2018-03-12T11:08:11+00:00","og_image":[{"width":1500,"height":829,"url":"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2018\/01\/Clear-Books-accounting-term-glossary.jpg","type":"image\/jpeg"}],"author":"David Carr","twitter_card":"summary_large_image","twitter_creator":"@ClearBooks","twitter_site":"@ClearBooks","twitter_misc":{"Written by":"David Carr","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#article","isPartOf":{"@id":"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/"},"author":{"name":"David Carr","@id":"https:\/\/www.clearbooks.co.uk\/blog\/#\/schema\/person\/5fa6f40060d196b7177b75079fb4a3b2"},"headline":"The importance of out of hours support","datePublished":"2018-03-09T09:21:27+00:00","dateModified":"2018-03-12T11:08:11+00:00","mainEntityOfPage":{"@id":"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/"},"wordCount":258,"commentCount":0,"publisher":{"@id":"https:\/\/www.clearbooks.co.uk\/blog\/#organization"},"image":{"@id":"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#primaryimage"},"thumbnailUrl":"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2018\/01\/Clear-Books-accounting-term-glossary.jpg","inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/","url":"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/","name":"Why out of hours support is so important to our customers","isPartOf":{"@id":"https:\/\/www.clearbooks.co.uk\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#primaryimage"},"image":{"@id":"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#primaryimage"},"thumbnailUrl":"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2018\/01\/Clear-Books-accounting-term-glossary.jpg","datePublished":"2018-03-09T09:21:27+00:00","dateModified":"2018-03-12T11:08:11+00:00","description":"We're always delighted to receive positive feedback from our customers - especially when it's positive feedback about our dedicated support services.","breadcrumb":{"@id":"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#primaryimage","url":"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2018\/01\/Clear-Books-accounting-term-glossary.jpg","contentUrl":"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2018\/01\/Clear-Books-accounting-term-glossary.jpg","width":1500,"height":829,"caption":"Clear Books accounting term glossary support"},{"@type":"BreadcrumbList","@id":"https:\/\/www.clearbooks.co.uk\/blog\/importance-out-of-hours-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.clearbooks.co.uk\/blog\/"},{"@type":"ListItem","position":2,"name":"The importance of out of hours support"}]},{"@type":"WebSite","@id":"https:\/\/www.clearbooks.co.uk\/blog\/#website","url":"https:\/\/www.clearbooks.co.uk\/blog\/","name":"Clear Books","description":"","publisher":{"@id":"https:\/\/www.clearbooks.co.uk\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.clearbooks.co.uk\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.clearbooks.co.uk\/blog\/#organization","name":"Clear Books","url":"https:\/\/www.clearbooks.co.uk\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.clearbooks.co.uk\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2017\/06\/clear-books-plc-icon-rgb-1.png","contentUrl":"https:\/\/www.clearbooks.co.uk\/blog\/wp-content\/uploads\/2017\/06\/clear-books-plc-icon-rgb-1.png","width":400,"height":400,"caption":"Clear Books"},"image":{"@id":"https:\/\/www.clearbooks.co.uk\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/clearbooks\/","https:\/\/x.com\/ClearBooks","https:\/\/www.linkedin.com\/company\/clear-books","https:\/\/www.youtube.com\/user\/ClearBooksVideos","https:\/\/en.wikipedia.org\/wiki\/Clear_Books"]},{"@type":"Person","@id":"https:\/\/www.clearbooks.co.uk\/blog\/#\/schema\/person\/5fa6f40060d196b7177b75079fb4a3b2","name":"David Carr","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.clearbooks.co.uk\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/69d8259a789425fdfff25c9ee1753a1cd0e9097e39923131700f863a2a0b2933?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/69d8259a789425fdfff25c9ee1753a1cd0e9097e39923131700f863a2a0b2933?s=96&d=mm&r=g","caption":"David Carr"},"url":"https:\/\/www.clearbooks.co.uk\/blog\/author\/david\/"}]}},"_links":{"self":[{"href":"https:\/\/www.clearbooks.co.uk\/blog\/wp-json\/wp\/v2\/posts\/28378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.clearbooks.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.clearbooks.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.clearbooks.co.uk\/blog\/wp-json\/wp\/v2\/users\/145"}],"replies":[{"embeddable":true,"href":"https:\/\/www.clearbooks.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=28378"}],"version-history":[{"count":4,"href":"https:\/\/www.clearbooks.co.uk\/blog\/wp-json\/wp\/v2\/posts\/28378\/revisions"}],"predecessor-version":[{"id":28384,"href":"https:\/\/www.clearbooks.co.uk\/blog\/wp-json\/wp\/v2\/posts\/28378\/revisions\/28384"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.clearbooks.co.uk\/blog\/wp-json\/wp\/v2\/media\/28298"}],"wp:attachment":[{"href":"https:\/\/www.clearbooks.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=28378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.clearbooks.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=28378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.clearbooks.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=28378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}