{"id":809,"date":"2013-03-14T10:00:53","date_gmt":"2013-03-14T10:00:53","guid":{"rendered":"http:\/\/www.clearbooksltd.com\/?p=809"},"modified":"2014-01-13T17:26:47","modified_gmt":"2014-01-13T17:26:47","slug":"customer-happiness-is-a-box-of-chocolates-2","status":"publish","type":"post","link":"https:\/\/www.clearbooks.co.uk\/blog\/customer-happiness-is-a-box-of-chocolates-2\/","title":{"rendered":"Customer happiness is a box of chocolates"},"content":{"rendered":"<p>Occasionally we fail in our mission to champion small businesses and a customer gets frustrated.<\/p>\n<p>At Clear Books when a customer has a bad experience we don&#8217;t want them to dwell on that. We want to get them back on side and feeling positive about the software, the team and the company.<\/p>\n<p>We surprise our disgruntled customers by posting them a box of Clear Books chocolates accompanied by a sorry note from the team.<\/p>\n<p>What do you do to turn an unhappy customer back into a happy customer?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Occasionally we fail in our mission to champion small businesses and a customer gets frustrated. At Clear Books when a customer has a bad experience we don&#8217;t want them to dwell on that. We want to get them back on [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":2146,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-809","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer happiness is a box of chocolates | Clear Books<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clearbooks.co.uk\/blog\/customer-happiness-is-a-box-of-chocolates-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer happiness is a box of chocolates | Clear Books\" \/>\n<meta property=\"og:description\" content=\"Occasionally we fail in our mission to champion small businesses and a customer gets frustrated. 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