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Customer happiness

Clear Books Customer Happiness Banner

Last 100 Ratings Summary

Green Happy Face

89% said great!

Amber OK Face

4% said ok

Red Sad Face

7% said bad

Number of tickets answered

This week

213

Last week

270

Prior week

291

Last week's working hours response time averaged
2 hours 5 mins

Blue Clock

Last 100 Customer Ratings

Green Happy Face
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Amber OK Face
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Red Sad Face
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Red Sad Face
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Red Sad Face
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Red Sad Face
Green Happy Face
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Amber OK Face
Green Happy Face
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Red Sad Face
Green Happy Face
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Red Sad Face
Green Happy Face
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Amber OK Face
Red Sad Face
Amber OK Face
Green Happy Face
Green Happy Face

What are these faces?

After every interaction we have with a customer we ask them to quickly rate their customer support experience by clicking one of three smiley faces (happy, ok or bad).

How do we use these ratings?

Every interaction with a customer is an opportunity to improve. We use this happiness report to measure how we're doing at reaching our end goal of total customer happiness.

Open, honest and transparent approach

These ratings are public enabling everyone to see just how well we are doing at providing the highest possible quality support to our customers.

Full transparency keeps us honest.