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After every interaction we have with a customer we ask them to quickly rate their customer support experience by clicking one of three smiley faces (happy, ok or bad).
Every interaction with a customer is an opportunity to improve. We use this happiness report to measure how we're doing at reaching our end goal of total customer happiness.
These ratings are public enabling everyone to see just how well we are doing at providing the highest possible quality support to our customers.
Full transparency keeps us honest.