Log in Start free trial
Here to help

Support, the way it should be.

Get help from our UK-based support team. Clear guides, a helpful community, and a team that responds quickly when you need a hand.

Support levels

What support do I get with my plan?

We're upfront about it. Here's exactly what's included.

Free MTD plan

  • Help articles & video guides
  • Community forum (read access)
  • Everything you need to file, fully documented
  • No phone or email support

£5 plans

  • Email support, Mon–Fri 9am–5pm
  • UK-based support team
  • Post in the community forum
  • No phone support

£15 plan

  • Phone & email support, Mon–Fri 9am–5pm
  • UK-based support team
  • Post in the community forum
Compare support

What's included by plan.

Channel Free plan £5 plans £15 plan
Help articles & video guides ✓ ✓ ✓
Browse community forum ✓ ✓ ✓
Post in community forum — ✓ ✓
Email support — ✓ ✓
Phone support (Mon–Fri, 9am–5pm) — — ✓

On the free plan and want email support? Upgrade from just £5/month. Phone support is included on the £15 plan.

Browse the help centre

Popular help topics.

The things people ask us most. Click any topic for step-by-step guides.

Getting started

Set up your account, connect your bank and send your first invoice, in under 10 minutes.

VAT & MTD

Setting up VAT, submitting returns to HMRC, fixing errors and changing schemes.

Invoicing & payments

Branding, recurring invoices, taking online payments, late payment reminders.

Bank feeds

Connecting bank accounts, troubleshooting feeds, manual statement imports.

Payroll

Adding employees, running payroll, RTI submissions and pension auto-enrolment.

Reports

Reading your dashboard, exporting reports and sharing them with your accountant.

Browse the help centre →
Common questions

Quick answers.

Which plans include phone support?
Phone support is included on the £15 plan. Every paid plan from £5/month includes email support. Our UK team is available Mon–Fri, 9am–5pm.
Why doesn't the free plan include email or phone support?
Support takes real time and real people to do well, so we reserve it for paid plans. Free plan users get access to our help articles and community. Email support starts from the £5/month plan, and phone support is included on the £15 plan.
Where are you based?
We're in London: office, support team, everyone. When you call or email us, you're talking to a real person who works here, not an outsourced contact centre or a chatbot.
Can my accountant access my account?
Yes, just add them as a user with read-only or full access. Chances are they already know Clear Books, since it's widely used by UK accountants.
How do I export my data if I leave?
Your data is always yours. You can export everything, invoices, contacts, transactions, reports, to CSV or PDF in just a couple of clicks.
Still have questions?

We're a phone call away.

Or start a free 30-day trial and see what the fuss is about.

Start free trial → See paid plans