We’re always reviewing how we can best support our customers, and we’ve recently made the decision to temporarily remove the ‘live chat’ support option for Clear Books users.
There are two reasons for this:
The chat tool we currently use has no ‘queuing’ facility, which means customers don’t know how long they may have to wait for a support agent to be available
We’ve recently hired additional support team members, including a support accountant, but are continuing to look for new people to join the team.
This is an update on recent customer feedback we collected and the steps we are taking as a result of your comments. Thank you for helping us improve Clear Books.
Recently we introduced a new method to collect your feedback via an in system banner provided by a third party.
Meet Latha - the newest addition to our support team!
We know how important it is to offer great support to our customers, so we’ve added even more accounting experience to our support team.
Latha is a qualified accountant and is looking forward to helping you with any questions you might have.
As accounting software providers, we’re often asked tricky accountancy questions.
This has inspired us to create a new regular blog series, where we’ll answer some of the most commonly asked questions we receive, as a way to help our customers understand accounting jargon.
What are accruals?
An accrual is a way for businesses to track expenses or revenues that haven't been accounted for yet, when they are incurred, even if money wasn't exchanged.
This week, Kyle Osborne - a year 12 student at a local school - has been doing work experience at Clear Books.
Kyle has a strong interest in coding and technology, and so his work experience here at Clear Books gave him an opportunity to put these skills into practice and gain some valuable office experience.
We spoke to Loma-Ann Marks, founder of online arts magazine Culture Compass about how she founded her business, what motivates her, and her own greatest business inspirations.
Have a listen here. Enjoy!
If you'd like your business to be featured in our monthly podcast series, email email@example.com.
It’s time for our monthly roundup of new features we’ve released, as well as a look at what we’re working on right now.
New features released in June
Click on each feature to see a more detailed overview.
Updated European VAT functionality
New dividends tool
Improvements to our Payroll app
What we’re working on
We’re working on redesigning the invoice form so the fields are more clearly laid out and it’s more user-friendly.
Front end developer Ben Oats talks about how getting practical experience at Clear Books was invaluable in helping him to supplement his university studies....
Why I chose Clear Books
I began working for Clear Books as a placement student back in July 2014.
I found my placement at Clear Books through my own efforts, as the placements offered through my university were not specialised in the area I wanted.
It can be hard to get everyone on the same page at work with so many different personalities, priorities, and preferences.
Our guide to the things that can go wrong when communicating with colleagues— and how to fix them — will have you working harmoniously in no time.
Let us know in the comments what works for you!
Who are you?
Hello! I’m Sheila, or you can call me Shu.
What does your role at Clear Books entail?
I’m a graphic designer, so most of the time I’m making our publications, marketing website and application look consistent with the Clear Books’ brand using typography and by drawing illustrations.
I’m also a scrum master for one of our work cells where I facilitate the running of some projects.
We’ve made some significant improvements to the design and features of our Payroll application, which are now available for you to use!
What does it do?
The new design allows you to specify custom and arbitrary payments and deductions when processing payroll.
Payments and deductions are now laid-out in a way that shows you how it will affect PAYE and National Insurance, so you can see exactly what your employees will be paid as you are processing them.
Before you read on, please note that if your business’s turnover (sales) in the last 12 months was more than £82,000, then you have a legal obligation to register your business for VAT. You can register online here.
If your business’s turnover is less than this threshold, the situation is not as clear cut and so you have to weigh up the pros and cons for your individual business depending on what products and services you offer.