At Clear Books we recognise the importance of your privacy. This policy outlines the
information we collect, how we use it and how we safeguard your information.
European regulations, in order to utilise new technologies or to improve your Clear Books
experience, so please check back periodically.
When you access Clear Books
information about your usage of the Website in order to enhance your online experience and to help
us improve the quality of our services.
When you access Clear Books, your computer automatically sends us information such as the URL on our
Website that you have visited, your IP address, your browser type and language, and the date and
time of your request.
When you sign up to Clear Books
Clear Books collects personal information when You register on the Website and when You use the Service
and when You contact the Clear Books support team whether by telephone or email or by any other means
which is stored either by Clear Books or by third party service providers for the sole purpose of
providing certain services to Clear Books in connection with its Websites. These third party service
providers include customer relationship management software, development work prioritisation software,
software to analyse customer usage patterns, email marketing software and internal communication tools.
Your information will only be used by Clear Books in order to provide you with access to our products,
services and information that we believe will interest you and we may contact You from time to time to
provide you with such information, either using our own software or third party communication tools.
Your information will continue to be held and used by Clear Books to contact you in such a way after you
cease using our Services but You may unsubscribe from such communications. Your personal details will
never be passed on to any other companies or third parties including affiliates (other than the third
party service providers described above) and will never be added to any third party mailing lists or
databases unless you opt in to do so. By using the Service You consent to Your personal information
being collected, held and used in this way.
Clear Books may also use information about our users in statistical aggregate form. This is non
personal information and simply refers to information such as the number of registrations, traffic
patterns and Website user trends.
Through Your use of the Service Clear Books may also collect information about someone else from You. If
provide Clear Books with personal information about someone else You must ensure that You are authorised
disclose that information to Clear Books and without Clear Books taking further steps required by
data protection or privacy laws. Clear Books may collect, use and disclose such information for the
described this Policy.
This means that You must take reasonable steps to ensure the individual concerned is aware of and/or
to the various matters detailed in this Policy, including the fact that their personal information is
collected, the purposes for which that information is being collected, the intended recipients of that
information, the individual’s right to obtain access to that personal information, Clear Books’ identity
how to contact Clear Books.
You can always choose not to provide Your personal information to Clear Books, or to withdraw your
consent for Clear Books holding that personal information but it may mean that we are unable to provide
You with the Service. To withdraw your consent with, you should contact the Clear Books Support Team at
When you contact us
If You contact us including via email, livechat or by telephone, your details and a history of the
communication (which will likely include personal data) will be stored/recorded by us in order for us to
deal with enquiries adequately and improve our customer support services. By agreeing to these Terms,
You consent to the storage/recording of Your communication in this way.
If you opt in to receive free accounting advice Clear Books will share your name, organisation,
location and telephone number with our approved partner accountants so that they can contact you
independently. This is the only information we will share.
Third Party Service Providers
Clear Books uses third party service providers to provide certain services in connection with its
Websites, including requesting feedback from You regarding Clear Books’ products and services. Any
personally identifiable information provided by You may be disclosed by Clear Books to such third party
service provider for the sole purpose of the provision of those services to Clear Books. By signing up
to Clear Books and when providing feedback You consent to the disclosure of any personally identifiable
information to such third party service providers. Clear Books has no control over, and takes no
responsibility for, the privacy practices or content of these services.
Links and affiliated websites
Clear Books contains hypertext links to other sites, advertisers and other third parties. By clicking
on any of these links, you are leaving our Website. Clear Books has no control over the information
collected by any third party after you have left the Website. Clear Books encourages you to read
their privacy policies.
The data collection and usage practices of any third party linked to Clear Books are not covered by
such third party web sites, including their privacy practices or content.
Protecting your information
Clear Books uses a best in class hosting provider (AWS) to host its Services on servers located in Ireland.
For more information on Clear Books’ security arrangements please see our security policy.
By entering personal information into the Service, you consent to that personal information being hosted on
AWS’s servers located in Ireland. AWS’s role is limited to providing hosting and storage services to Clear
Books. Clear Books retains control of Your personal information and AWS is not permitted to access or use
Your personal information, except for the limited purpose of storing the information.
However, the internet is not in itself a secure environment and we cannot give an absolute assurance that
Your information will be secure at all times. Transmission of personal information over the Internet is at
Your own risk and You should only enter or instruct the entering of personal information to the Service
within a secure environment.
What is Personal Information?
Personal information is information you provide to us which personally identifies you including your
name, address and e-mail address.
What is Non Personal Information?
Non personal information is collected and recorded about users when they use the Website. This
information is collected into groups so that it no longer reflects or represents any individual user
and is used purely for statistical purposes.
This information may include financial information.
If you have published your organisation publicly on any of our websites then we reserve the right to
use your organisation name and logo in any of our marketing material. Marketing on our websites
case studies and publishing your organisation’s logo and contact details in our public
What is an IP address?
Each Internet connection is identified by a unique address which is referred to as an IP address
(Internet Protocol address).
An IP address is made up of four numbers, separated by dots, for example: 184.108.40.206. This address
allows any website visitor to be identified with the co-operation of the relevant Internet Service
In practice an ISP would not give out this information because they would be in breach of the Data
Protection Act. You should be aware that it is technically possible to connect an IP with a user
with the help of a court order and the relevant ISP.
Some ISPs publish the name of the company or individual who uses the connection which allows anyone
to see who is using that IP from central registries held by R.I.P.E. and other Regional Internet
You can check if your IP address is listed using the who is service provided by all RIRs.
you agree to this.