Who are you?

Hi, I’m John and the support team leader at Clear Books.

What does your role at Clear Books entail?

I help the support team with any questions they need assistance with, and make sure they are all giving the right information to customers and being as helpful as possible.

What’s the most commonly asked question this month and what is the answer?

Why does my expense show in box 1 and 4 in the VAT return?

The expense should show in box 1 and 4 as the system is applying the reverse charge rule to your bills. If you select a VAT treatment as Services from EU Supplier the bill will be displayed in boxes 1 and 4, with the net VAT result between the two showing as 0 in box 5 as the figures are the same. The reverse charge rule will also be applied to bills, with the VAT treatment as Goods from EU Supplier – however, the bill will appear in boxes 2 and 4.


In your opinion, what is the best time-saving Clear Books feature?

The mass update feature for the bank import tool. This allows you to explain bulk transactions which all share a unique term in the description.

What apps and tools can’t you live without and why?

Google docs – a great source of free office applications, and as they’re cloud apps they allow you to collaborate easily with colleagues no matter where you are.

What is the best advice you have ever received?

Pass and move.

What are the positive changes you can see within Clear Books in the upcoming 12 months?

The release of Final Accounts – easy to use accounts production software that allows you to file final accounts directly to HMRC.

When you’re not working at Clear Books, what do you enjoy doing?

Football, cycling, and playing AOE 2



 Visit our Support page to learn more about the variety of customer support options available to you.

Posted by Darren Taylor

Darren is a Marketing Manager specialising in Digital Marketing