I was on holiday last week and it ended badly with a phone call on Friday afternoon from one of our developers telling me that Clear Books was down.
There is nothing that makes my stomach turn more than unexpected downtime. It’s demoralising for our team and frustrating for our customers.
We are truly sorry to our customers for any disruption caused on Friday afternoon.
Our aim is to provide 100% uptime but things sometimes go wrong. For the record here are our uptime statistics:
- 1 Year: 99.7%
- 6 Months: 99.52%
- This Month: 98.48%
This month, skewed by yesterday, simply isn’t good enough.
Our hosting provider, CatN, had their team of engineers working on the problem immediately and were providing updates on twitter. We also announced the problem on our system status page. There was no data loss or corruption associated with this downtime.
With CatN we will now review the cause and measures we need to take to prevent this happening again and provide an update shortly.
Thank you for your continued support.