Clear Books is a company of smart, passionate people who are all focused on one thing: making it easier for you to manage your business’s finances.
With over 10,000 customers, we’re on a mission to make accounting clear and simple by eliminating jargon, giving you all the features you need to keep on top of your finances (and no fussy extras that just take up space), plus great customer service from people who genuinely love their jobs.
The Story of Clear Books
It all started with a chance conversation.
Back in 2008, our founder, Tim, was a newly qualified accountant doing research analysis at Arbuthnot Securities. One day, he happened to get talking to a guy about accounting systems. This guy, Paul, had been developing an invoice-driven system for his brother’s construction business, and Tim had made a simple web-based accounting system to help his mum run her theatre school. They were both interested in the other’s project, and talked about how they could combine the two systems.
Later that month, Paul and his business partner Brendan invited Tim out to lunch in London. When he got there, they suggested that Tim resign from his job immediately and set up a joint venture with them to create an accounting system. Tim loved the idea, and soon the initial concept of Clear Books was born.
02 July 2008 – Clear Books is formed as a joint venture between Tim Fouracre and Fubra Limited and is officially incorporated as a UK company. Tim then spends months working from home to get Clear Books off the ground
01 July 2009 – Clear Books is officially launched out of beta and begins accepting paying customers! Early adopters get rewarded with discounted subscriptions, and Clear Books gets its first employee.
24 May 2010 The now much larger team moves to a bigger office. Once everyone got a little more space and didn’t have to sit on each other’s laps all the time, we could set our sights on expanding the development team.
22 September 2011 – Clear Books launches an online payroll system for small businesses that’s integrated with the online accounting system. This will go on to help us become the leading online payroll system in the UK.
29 November 2011 – With the popularity of our software continuing to grow, we develop a partnership with the UK’s largest association of professionally qualified accountants. As a result, Clear Books gets recommended to 250 independent accountants, who look after a total of over 15,000 clients.
10 July 2012 – Tim wins the Best Young Entrepreneur 2012 from The Hammersmith and Fulham Brilliant Business Awards.
13th Feb 2013 – Clear Books releases the official Clear Books mobile app for iOS and Android platforms.
1st May 2013 – We launch Clear Books HR, our application that lets you store all your employee data in one place, including holiday requests, sickness and lateness, qualifications, contacts details, birthdays and staff handbooks.
13th September 2013 – Clear Books becomes a public limited company.
23rd September 2013 – Clear Books develops own “cloud funding” platform so customers can invest in the company.
31st October 2013 – We reach our Cloud Funding target of £839,913. 93,950 shares were sold to 737 shareholders.
14 February 2014 – We move again, this time to a brand new, bigger office in Lyric House, Hammersmith.
26 February 2014 – Clear Books is named the Best Cloud Accounting Suite at the UK Cloud Awards 2014 … and the awards just keep coming.
21 August 2014 – Clear Books holds its first ever AGM with shareholders at the Novotel hotel in Hammersmith.
25 November 2014 – Clear Books is named as a Smarta 100 company.
25 November 2014 – Clear Books wins Client Software Product of the Year at The British Accountancy Awards.
1 December 2014 – We go international with the launch of Clear Books NL, our Dutch subsidiary allowing business owners in the Netherlands to take advantage of the many great features of our boekhoudsoftware (online accounting software).
6 February 2015 – Clear Books hosts its first Community Exhibition (CBCE) for small businesses in the Microsoft Offices at London Victoria.
What We Do
Everything we do comes down to helping our customers achieve their goals, whether that’s by helping them save time by giving them award-winning accounting software, making it easier to keep track of HR and payroll, or helping them find an accountant who really gets their business. We’ve created a range of products to help us do this, including:
What Makes Us Different
Every company claims that it’s different from the rest … but we can back it up!
– Customer Owned, Community Centred
We’re uniquely linked to our customers, who keep us accountable. Through our rounds of “cloud funding”, we’ve sold shares to over 1000 shareholders, meaning that we’re actually part owned by our customers. We take this really seriously, and try to get to know as many shareholders and customers as possible through AGM events, our community forum, and quarterly roundtable discussions in our Partner Forums.
We also realise that our customers don’t work in a vacuum, so we provide them with lots of information that might help them out in other areas of their business by hosting regular training events, publishing white papers and research, offering a monthly podcast, and even building relationships with universities and apprentice training firms.
– A Culture of Caring
We really listen to what our customers have to say, both about our software and the service we give them. And it shows — in 2015, 80% of customers rated their interaction with the support team as “Great”, and our Feefo approval rating is 86% for service and 91% for the product.
It’s not just about the numbers though. Whenever a customer has a negative interaction with us, we do our best to turn it into a positive one, whether that means apologising for something that’s happened, letting them know how we’re going to change as a result, or even sending them chocolates!
– Employees Who Actually Like Coming to Work
We don’t believe that you can provide a great experience for customers if your employees are miserable. That’s why we do whatever we can to make Clear Books a great place to work, from making sure that our employees always have the best equipment to work with, having flexible start times, and holding a weekly Friday pool tournament complete with beer fridge, among many other things.
What Makes Our Products Different
Just like our company as a whole, our products are also a cut above the rest, with things like:
– Toggle Features
Make your accounting dashboard your own — we allow you to toggle loads of extra features like journals, dividends templates, and fixed asset tools. And unlike our competitors, we don’t charge for these features.
– Onboarding and Ongoing Training
We have a dedicated onboarding team that helps customers get started with Clear Books, and we offer weekly training webinars and online help guides to make sure that everyone can get the most out of Clear Books.
– VAT EC Sales Tool
Our VAT EC sales tool lets you submit your lists of VAT sales to other EU customers directly to HMRC via Clear Books.
– User Permissions
We don’t believe in a one-size-fits-all approach, which is why we allow you to add unlimited users to any Clear Books account with over 80 different types of permissions, so you can tailor exactly who gets to see what.
– CIS Integration with HMRC
Unlike our competitors’ products, Clear Books integrates with HRMC to make sure that you stay within Construction Industry Scheme (CIS) rules by verifying sub-contractors and submitting monthly CIS returns.
– Responsive Customer Service
We offer free support for all of our products via telephone, email and live chat, 8am-6pm Monday to Friday, as well as email support on weekends. And we’re not talking about some frustrating back and forth where you have to click through a phone tree or file a bunch of tickets just to get a response; our customer service team is fast, friendly, and genuinely helpful. What’s more, we’re deliberately transparent about our customer happiness, posting live data at https://www.clearbooks.co.uk/happiness.